1. Orders & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, and American Express.

Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly. If you need to make changes, please contact us [email protected] within Monday – Friday Hours: 9:00am – 5:00pm of placing your order.

2. Shipping & Delivery

Q: Where do you ship from?
A: We source our products from trusted manufacturers to ensure high quality. Shipping locations vary based on product availability.

Q: How long does shipping take?
A: Processing takes 2-4 business days, and delivery typically takes:

  • International Orders: takes between 1 and 3 weeks

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track it [here].

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Digital products (eBooks, knitting patterns) are non-refundable.

Q: How do I start a return?
A: Contact us at [email protected] with your order number, and we’ll provide return instructions.

4. Digital Products & Downloads

Q: How do I download my knitting patterns and eBooks?
A: After purchase, you will receive a download link via email. You can also access your downloads from your account.

Q: I lost my download link. Can I get another one?
A: Yes! Contact us with your order details, and we’ll resend the link.

5. Knitting Tools & Supplies

Q: Do you offer warranties on knitting tools?
A: Some of our tools come with manufacturer warranties. Check the product description or contact us for details.

Q: Are knitting tools returnable?
A: Yes! Knitting tools can be returned within 30 days if they are unused and in original packaging.

6. Promotions & Discounts

Q: Do you offer bulk discounts?
A: Yes! Contact us if you’re purchasing in bulk for special pricing.

Q: Do you have a loyalty program?
A: We’re working on it! Stay tuned for future rewards.

7. Contact & Support

Q: How can I contact customer support?
A: Reach out via email [email protected] or live chat during business hours.

Q: What are your customer support hours?
A: We’re available Monday – Friday Hours: 9:00am – 5:00pm.